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Last Modified: 06/01, 2018

CORPORACION FIMA, C.A. d/b/a (hereinafter, “Company”) maintains operational policies prohibiting the disclosure of customer information without the customer’s express consent except as required to comply with a pending criminal investigation, a court order, search warrant, summons, discovery request, subpoena, or other legal process received by Company. If you require information regarding a customer of, or other data in our possession, you must transmit a proper request to our Legal Representative set forth below.

Company will generally provide only such information as required or permitted by law. Pursuant to a variety of privacy laws, Company is prohibited in certain jurisdictions from providing the contents of emails or other electronic communications except under very limited circumstances. Generally a subpoena is required for any information, however for some information a court order or warrant is necessary. Please review applicable federal law before submitting requests for subscriber information.

Retention of Customer Data

Company does not guarantee the existence, accuracy, or regularity of its storage or backup services.  Due to data storage capacity concerns, all content contained on and any archival copy of the same, are subject to deletion and destruction at any point.  This material is permanently and irrevocably deleted and such files can thereafter no longer be recovered under any circumstances.  In the event of receipt of a legal preservation request, Company will undertake its best efforts to preserve the data identified in such request, to the extent required by law.

Service of Subpoenas & Other Legal Process


In an effort to cooperate with law enforcement and the judicial system, you may transmit your information requests via fax, certified mail, tracked commercial courier delivery, or personal delivery to the following:

Lawrence G. Walters, Esq.

Walters Law Group

195 W Pine Avenue

Longwood, FL 32750

Fax: 407.774.6151

Please do not send customer service requests, account cancellations, or unrelated documents to our Legal Representative.

Company reserves the right to require formal service of process in any given case.  Nothing contained herein shall constitute a waiver of service of process or consent to jurisdiction of the courts and/or legal system in any particular state or country. 

Notification to Customers

Company reserves the right, but does not undertake the obligation, to notify the affected customer prior to responding to a civil or administrative subpoena and to delay compliance for up to ten (10) calendar days, in order to allow its customer to move to quash the subpoena or obtain a protective order from a court of competent jurisdiction, excepting emergency circumstances or where otherwise required by law.  Confidentiality is typically required by law when complying with criminal investigations and/or grand jury matters. Nothing in this Policy is intended as legal advice.  Please direct any questions regarding legal procedures to your private attorney.

Costs of Compliance

Company may condition compliance with civil or administrative subpoenas only upon payment of its expenses, as follows:

Research: $75.00/hour.

Copies: $0.25/page.

Media Storage Devices (e.g. – CD, DVD, portable drives, etc.): Actual cost.

Mailing / Document Delivery: Actual cost.

Other Costs: Rate determined as incurred.

Company also reserves the right to charge an administration fee to the affected customer, the amount of which is within its sole discretion.

Additional Documentation

Company reserves the right to request additional information from you, including without limitation, authenticated copies of court pleadings, in order to verify that the Company customer information is relevant to the records requested in any civil or administrative matter.

Release of Customer Data in Other Circumstances

Notwithstanding the foregoing, Company reserves the right to disclose customer information when, in its sole discretion, believes that it is reasonable to do so.  Such circumstances include, but are not limited to the following:

Satisfy any legal obligation;

  • Identify, contact, or bring legal action against someone who may be violating any of the user agreements and/or policies governing the access or use of;
  • Investigate fraud or deceptive activity;
  • Maintain the security of the system(s), servers, datacenters, or properties;
  • Operate the services properly; and
  • Protect ourselves, our customers, and the general public.  Company specifically reserves the right to disclose any and all necessary information to law enforcement in the event of ongoing criminal activity involving our system, illegal use of our system, and/or active child exploitation investigations.